Fix problems with tap to pay transactions

If you lot can't consummate a contactless payment, use these steps to help yous solve the problem.

Step 1: Check that your app & Play Services are upward to date

  1. Brand sure that your Google Wallet app is upwards to date. Learn how to update apps on Android.
  2. Brand sure that Google Play Services are up to date.

Stride 2: Check your contactless payment setup

Step three: Make sure your phone supports NFC

  1. On your device, open up the Settings app.
  2. In the search bar, type "NFC."
  3. Turn on Utilize NFC.
    • If you can't detect NFC, you can't brand contactless payments with your phone.

Step four: Bank check the Secure NFC setting

If the contactless setup shows that you tin can pay with your phone only you tin't make pocket-sized payments with your screen locked, check the Secure NFC setting. If Secure NFC is on, and then you can only make payments with your phone when your screen is unlocked.

  1. On your device, open the Settings app.
  2. Tap Connected devices and then Connection preferences and then NFC.
  3. Turn off Require device unlock for NFC to make pocket-sized payments when your phone is locked. If this setting is on, you must unlock your screen for every NFC transaction.

Step 5: Try again with these tips

  • Make sure that your phone is awake and unlocked.
    • Google Wallet doesn't work with 2D face unlock or screen locks like Smart Unlock or Knock to Unlock.
  • Hold your phone in a different way. Your NFC antenna could be near the summit or middle of your device.
  • Hold your phone closer to the payment reader.
  • Hold your phone close to the payment reader for a few more seconds.
  • Move your phone out of range of the payment reader for a few seconds and try again.
  • If the payment doesn't go through, find the NFC sign on the terminal or ask a cashier for help.

Fix other issues

Your telephone isn't certified or doesn't meet security requirements

  1. Check if your software is Play Protect certified.
  2. If you lot could previously make contactless payments with Google Wallet but no longer can, contact your device manufacturer. At that place may take been a software update that affects functionality.
  3. If you modified your telephone, make certain that information technology meets security standards. Google Wallet may not piece of work in stores with phones that:
    • Run developer versions of Android.
    • Are rooted, run a custom ROM, or have modified factory software. Due to security risks, Google Wallet doesn't run on these phones.
    • Are untested and haven't been canonical by Google.
    • Take an unlocked bootloader.

Tips:

  • If your phone doesn't meet security requirements, you tin can't brand contactless payments. Apply a device that runs an original version of the Android operating organisation.
  • If y'all installed a modified operating system on your phone, earlier you can make contactless payments, you must reinstall your phone'southward original operating system.
    • If non, your device manufacturer's software may not meet Google security requirements.
    • For more info, contact your device manufacturer.

The cashier says that the payment didn't work

If a bank check mark appears on your telephone when you agree it upwardly to the payment reader but the cashier says that the payment didn't work:

  • Effort a different payment reader.
  • Confirm that the shop accepts mobile payments.
  • Contact your banking company to observe out if at that place'southward an upshot with your card.
  • Try a different payment method. Some terminals may not have sure cards.

Can't add together a card to Google Wallet

Can't set contactless payments

To set contactless payments, your phone must:

  • Accept NFC activated
  • Run Android version Lollipop (5.0) and up
  • Have Host Bill of fare Emulation (HCE)
  • Be set with a card supported for contactless payments

If your device allows NFC payments and your card is supported but you can't set up contactless payments, contact your bank.

The Google Wallet homescreen isn't available

If you open up the Wallet app and become an error message that says y'all can't access the app, y'all may exist able to open up Google Wallet from your phone Settings bill of fare:

  1. On your phone, open the Settings app.
  2. Tap Google and then Settings for Google apps and then Google Wallet.

Tip: If you tin't open the app homescreen, y'all may likewise exist able to tap to pay with your default card.

If you go on to have this issue, study a trouble or send feedback about the app.

If you still need help

Tips:

  • Endeavor to concord your phone at the concluding for a few more seconds. If yous can't find the contactless payment icon on the reader, ask a cashier for assist.
  • If you tried to brand a small payment with your phone locked, unlock your phone and try once more.
  • For some transactions, you may need to unlock your telephone several times.

Send feedback

To transport feedback and study technical issues through the app:

  1. Open the Google Wallet app .
  2. At the top right, tap your profile moving-picture show or Business relationship and then Help & feedback and then Send feedback.
  3. To submit your feedback, follow the on-screen instructions.
  4. To give more info, check the "Send logs" box.

We may not ever be able to respond to your feedback, just that doesn't mean information technology wasn't reviewed.

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